Robots Are Not the Future of Business Calls

Every time a politician speaks, he or she has something glowing to say about small businesses. Most of what they say is just boilerplate so they can sound good on camera, but some of it is true. The twenty-first century has seen an explosion of small businesses all around the world. Now that the internet reaches every corner of the globe and has been mobilised and revolutionised to the point of extreme efficiency, practically anyone can run a business from anywhere in the world. If you want to sell cooking supplies from your garage in Glasgow, you can sell them to people all over Scotland or the entire UK. However, the power of the internet is such that you can also sell your cooking supplies not just in Glasgow, but as far as Greenland and Guangdong. There is no limit to what you can do with an internet-capable business; however, there is a limit to how long you can be awake.

Time Zones and Sleep

To continue the example, if you are in Glasgow and selling goods all over the world, you’re going to have customers in many different time zones. That means they won’t all have the same schedule as you. When it is the middle of the night where you are, it might still be business hours halfway around the world. In the past, international businesspeople would try to adhere to the schedule of their target country, but that’s no longer possible. You won’t’ have customers in just one other time zone but multiple; also, people tend to do business at odd hours when the business is an online one. You need a message-answering service, but you shouldn’t use a robot. You should get in touch with Message Direct to see what services they have to offer.

Answering Service

A phone-answering service is fairly simple. Whether you need to step out for a minute or two, or for several weeks, you can have your calls forwarded to an offsite service. The experts at this service will answer the phone on behalf of your business and take a message. They will then forward that message to you in whichever form you prefer. You can get them via email, SMS, and so forth–there are many different options. The advantage of this service is that you can have your business calls answered by a human being who is always going to be polite and professional. Also, you will have a rapidly responsive business no matter the time of day.

In the twenty-first century, customers have more options than ever before. If your phone rings too many times, customers can just as easily go to your competitors to get what they need. You shouldn’t use a robot for answering your business phones. Recent research has found that as many as 80% of customers do not like talking to robots when they call a business. In addition, 45% of customers say that they have or would choose to not do business with a company simply because it uses an automated message-taking service. If you need to have your phones answered when you are not available, you need to have your messages taken by a human being. You shouldn’t choose automation or simply a standard voicemail.

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